Return Policy

1. Eligible Returns:

We want you to be completely satisfied with your purchase from Cassade. If for any reason you are not satisfied, you may be eligible for a return or exchange. Please read the following policy to understand our principles.

2. Return time:

You can initiate a return within 15 days of delivery. After this time, we may not accept returns.

3. Refund conditions:

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Any items showing signs of use, damage or alteration may not be accepted for return.

4. Return process:

To initiate a return, please contact our customer service team at support@cassade.store. Please provide your order number, a description of the item(s) you wish to return, and the reason for return. Our team will provide you with further instructions on how to proceed.

5. Return shipping:

The customer is responsible for return shipping costs unless the return is a result of our error or the product is defective. We recommend using a trackable shipping service and purchasing shipping insurance for returns.

6. Refund processing:

Once your return is received and inspected, we will send you an email to notify you that we have received your return. If the return meets our eligibility criteria, we will process your return within 7 days. Refunds will be issued to the original payment method.

7. Refund exceptions:

Some items may not be eligible for refunds, including sale items, gift cards, and personalized or custom-made products. Additionally, shipping costs will not be refunded.

8. Exchange:

If you need to exchange an item for a different size or color, please contact our customer service team at support@cassade.store. We will support you through the communication process and provide further guidance.

9. Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the situation.

10. Communications:

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at support@cassade.store.

By purchasing from Cassade, you acknowledge that you have read, understood and agree to our Returns and Refunds Policy. We are committed to ensuring your satisfaction with every purchase.